Returns, Refunds & Your Rights
At Aimée Maison, every item is carefully described, photographed, and authenticated before it reaches you. Because our pieces are pre-loved, we ask that you review all product descriptions, condition notes, and photos carefully before purchasing.
Change of Mind Returns
All items are final sale for change of mind.
We're unable to accept returns simply because you've changed your mind or found something you prefer. Pre-owned luxury pieces are unique, one-of-a-kind items that are removed from other buyers once sold, and condition details and photos are provided in full before purchase to help you make an informed decision.
If you have questions about an item before purchasing, sizing, condition, additional photos, or anything else, please contact us before placing your order. We're happy to help.
Faulty, Damaged, or Misdescribed Items
We stand behind every item we sell. If your item arrives and there is a genuine fault, damage that was not disclosed in the product listing, or the item is materially different from how it was described, we will make it right.
Your rights under Australian Consumer Law (ACL)
As an Australian consumer, you have rights under the Australian Consumer Law that apply regardless of our returns policy. These include the right to a remedy for goods that:
For a minor issue, we will offer a repair first. For a major failure, where a reasonable person would not have bought the item knowing of the problem, you are entitled to a full refund.
These rights are in addition to any goodwill remedies we offer.
Authenticity
Every item sold by Aimée Maison is authenticated before listing. In the unlikely event that an item you have purchased is found to be inauthentic, please contact us within 90 days of purchase. We will arrange a full review and issue a complete refund if inauthenticity is confirmed.
Read more about our Authentication Guarantee →
How to Report an Issue
If you believe your item is faulty, damaged in transit, or misdescribed, please contact us as soon as possible, ideally within 72 hours of receiving your order.
To help us resolve your issue quickly, please include:
We aim to respond to all returns and fault enquiries within 24 hours, Monday to Friday.
Once a return or remedy has been approved:
Items Damaged in Transit
If your item arrives damaged due to transit, please photograph the packaging and the item immediately and contact us within 48 hours of delivery. We'll work with our shipping carrier to resolve the claim and arrange a remedy for you as quickly as possible.
No. All items are final sale for change of mind. We provide detailed product descriptions, condition notes, and multiple photographs so you can make a fully informed decision before purchase. If you have any questions before buying, please contact us — we're always happy to help.
Contact us within 72 hours of receiving your order with your order number, a description of the issue, and clear photos. We'll assess the issue and offer an appropriate remedy in line with Australian Consumer Law.
Australian Consumer Law provides statutory guarantees for goods sold in Australia. If a product is faulty, unsafe, misdescribed, or materially different from what was represented, you are entitled to a remedy. These rights apply independently of our returns policy.
Contact us within 90 days of purchase. We'll arrange a thorough review and issue a full refund if inauthenticity is confirmed. See our Authentication Guarantee for full details.
For approved fault or misdescription claims, return shipping is covered by Aimée Maison. For any other approved returns, return shipping is the customer's responsibility unless otherwise agreed.
Once we receive your returned item and approve the claim, refunds are processed within 5–7 business days to your original payment method.
Photograph the packaging and item immediately and contact us within 48 hours of delivery. We'll file a carrier claim and arrange a remedy.
Yes, always. Contact us before purchasing and we'll provide any additional photos, condition details, or information you need. We want you feel completely confident before buying.